Service Manager powered by HEAT
Providing Knowledge Feedback
1.Log into the
2.Open the Knowledge Center workspace. The system displays the list of knowledge articles.
3.Select an article to rate. The system opens the article.
4.At the bottom of the window, under Rate this article, select the number of stars that you think this article deserves. You can also click Provide Feedback to enter your ratings.
|
Not useful article. |
| |
Somewhat useful. |
| |
Fairly useful article. |
| |
Very useful article. |
| |
Exactly what I was looking for. |
5.Answer the question "Was this article helpful?" by selecting Yes or No.
6.Enter your thoughts into the Comments field.
7.Click Leave feedback.
8.To modify your feedback,do the following:
| a. | Click Change my feedback. |
| b. | Make your changes as needed. |
| c. | Click Change my feedback. |
Was this article useful?
The topic was:
Inaccurate
Incomplete
Not what I expected
Other
Copyright © 2017, Ivanti. All rights reserved.